Returns Policy

At Cobbler Lane, your satisfaction with our classic footwear is our top priority. We understand that occasionally a pair of shoes may not be the perfect fit, or you may simply change your mind. To ensure you can shop with confidence on cobblerlane.com, we have established a straightforward returns process designed to be as simple and hassle-free as possible.

Returns Eligibility

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your Cobbler Lane shoes, you may return them for a refund or exchange, provided they meet our return conditions.

To be eligible for a return, items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging, including the box and any included dust bags or tissue paper. We kindly ask that you try on your shoes indoors on a clean, carpeted surface to ensure they are the right fit before wearing them outside. Shoes showing signs of wear, scuffs, or damage from attempted wear will not be eligible for return.

Timeframe for Returns

We ask that you initiate your return within a reasonable timeframe from the date you received your order. The specific deadline for returns will be clearly outlined in your order confirmation email and on our website. Please refer to that information to ensure your return is submitted on time. Any returns initiated after this period may not be accepted.

How to Initiate a Return

Initiating a return is simple through our website. Please visit the returns portal or contact section on cobblerlane.com to begin the process. You will need your order number and the email address associated with your purchase handy.

Once you have started the return process, you will be guided through the steps. You will be asked to select the item(s) you wish to return and specify the reason for the return. After submitting your request, you will receive instructions on how and where to send your package.

Condition of Returned Items

As mentioned, all returned items must be in their original, unworn condition with all tags and packaging intact. This includes the shoebox, which must not be used as the outer shipping carton. Placing a shipping label directly on the shoebox damages it and will likely make the item ineligible for return. Please place the shoebox inside a sturdy outer box for protection during transit.

We recommend that you obtain proof of postage and consider using a tracked shipping service when sending your return, as Cobbler Lane cannot be held responsible for items lost or damaged during their journey back to us.

Refunds and Processing

Once your return is received and inspected, we will send you an email notification to confirm its receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that it may take some time for the refund to appear in your account, depending on your card issuer’s policies. The original shipping charges for your order are generally non-refundable. If you are returning an item that was purchased as part of a promotion or gift, the refund will be issued in accordance with the original payment method.

Exchanges

If you need a different size or style, the quickest way is to return the item you have for a refund and place a new order for the desired item on cobblerlane.com. This ensures you receive the correct item as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including any products marked as “Final Sale” or “Non-Returnable” on the product page. This may include items purchased during specific promotional events. Please check the product description carefully before completing your purchase.

We appreciate your understanding and cooperation with our return policy. Our goal is to ensure you love your Cobbler Lane shoes. If you have any questions about this policy or need assistance with a return, please do not hesitate to contact us through our website. Thank you for shopping at cobblerlane.com.